Thank You!
Your Information Has Been Received
A 24-7 Technician will Contact You ASAP
However — every minute can add more damage to your home. It’s always best to act now.
If this is urgent, call us so we can dispatch help immediately.
Never hesitate. We’re here for you.
What Happens Next
So you know what to expect from our friendly, professional team.
We call you to confirm details and assess safety risks.
We dispatch a technician (emergency calls are prioritized).
We arrive, stop the damage, and restore your home.
While You Wait: 5 Quick Steps That Can Reduce Damage
Only do what’s safe. If you’re unsure, wait for our team.
Forms are great. Calls are faster in an emergency.
If there’s standing water near outlets, or you smell gas, or the structure feels unsafe: Leave the area immediately > Call 911 if needed > Then call us when you’re safe
Water leak? Shut off the nearest water valve or main water line. Fire damage? Do not re-enter until cleared safe. Mold concern? Avoid disturbing the area.
If it’s safe, move small valuables, electronics, and important documents away from the affected area. If you can’t move items, place plastic/towels underneath or cover them.
Take clear photos/video of affected areas and items. This helps us move faster and helps you with insurance.
Quick Tips by Situation
(choose what matches your emergency)
- Turn off the water source if possible
- Avoid using electrical switches or appliances in wet areas
- If safe, place towels/buckets to contain spread
- Open windows for ventilation (weather permitting)
- Don’t scrub or spray bleach (it can spread spores)
- Close doors to contain the area
- Avoid running fans directly at the affected surface
- We’ll inspect moisture sources and remediate properly
- Do not touch soot on walls or furniture (it spreads and stains)
- If safe, open windows to ventilate
- Turn off HVAC to avoid circulating smoke/particles
- Avoid using electronics until assessed
- Avoid contact — keep kids/pets away
- Don’t try to shop-vac or clean it yourself
- Wait for professional cleanup and sanitization
What to Have Ready (helps us respond faster)
If you can, have this ready for your call:
- Address and best callback number
- Where the damage is (room/area)
- When it started (approx.)
- Any safety concerns (power, gas smell, sewage, structural issues)
- Photos/videos if you took them
Trust + Reassurance (short and strong)
You’re in good hands.
We respond 24/7 with trained technicians and proven restoration processes. We’ll keep you informed at every step.
Insurance Note (reassuring, not pushy)
Insurance tip: If you plan to file a claim, it can help to notify your insurer early.
If you’re not sure, that’s okay. We can walk you through what’s urgent, what’s optional, and what documentation matters most.
